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FAQ

SHIPPING & DELIVERY

What are the shipping costs?

The Netherlands:
Package with track & trace:                    €4,50, – 

Europe 
Package with track & trace:                     €13, –

United States & rest of the world:
Package with track & trace:                     €29,30, –

Can I pick up my delivery?

Unfortunately, this is not possible.

Do you also deliver during weekends?

For our orders within The Netherlands it is possible to get your order delivered on Saturday if your order is placed on Monday till Friday 23.30 CET. This is not always guaranteed. Orders placed in the weekends will be processed the first Monday after. For our orders outside The Netherlands, it depends per carrier if they are able to deliver in the weekends.

What is the estimated delivery time?

Orders will be processed and send with the carrier as fast as possible. We aim to deliver within 5 business days, but this can differ depending on the carrier.

My order is delayed

We do our best to ship your order within the given estimated delivery time. However, small mistakes can happen, and several factors may cause a small delay. You can always send an e-mail to info@bleachedrenaissance.nl

My package is missing

If this happens, please let us know as soon as possible via email or phone! The standard procedure will contain a research with the carrier to see where your package is. This can take about 8 business days. We kindly ask you to check up on your neighbours in the meantime.

Returns

What is your return policy?

If you would like to return your order, the buyer is responsible for the costs. It is possible to return your order, only if the article is in the same state as received. Think about the tags that still need to be attached. Please contact us if you would like to return your order. We are pleased to help your further. 

Furthermore, please return your package with an insured shipment and hold on to the tracking code. This will be your proof when your return order is lost. If you don’t have this tracking information, Bleached Renaissance cannot be claimed responsible for lost packages.

Have you received my return shipment?

Once we have received your return shipment, you will be notified via email. Within 5 business days you will receive your money back. Please be aware that we are only able to refund the same way as paid.

Can I exchange my order?

Unfortunately, this is not possible.

Can I return a product containing bleach?

Unfortunately this is not possible. Bleached Renaissance creates the bleached patterns exclusively and are hand-made for the specific customer. To guarantee the exclusivity of each of our products, you cannot return it.

Orders

What payment options are available?

There are currently 4 payment options at Bleached Renaissance: iDEAL, PayPal, Visa, MasterCard,

Our transactions are carried out by Mollie. You will be able to see this name on your account.

I entered the wrong address with my order

If you are lucky, your package is not yet in the mail and we can change the address at our carrier. We will do our best to help you but if the package has already been shipped, we probably won’t be able to do anything.

Can I still change my order?

After your order has been placed, it will be processed and send out as soon as possible. Unfortunately, your order can no longer be changed. If you contact Bleached Renaissance through mail, it may be still possible to cancel the order.

I haven’t received a confirmation mail yet

Unfortunately, we cannot always prevent e-mails from ending up in the spam box. Always check first if the mail you are missing is in there. If not, you can always contact us by mail or phone. For payments via PayPal, iDeal or credit card, the confirmation email will be sent immediately. If this is not the case, please contact us.

Productinformation

I have received a damage or faulty product

Our apologies! Please get in contact with us via info@bleachedrenaissance.nl. Please send us some pictures of the issue and your order number. We will do our best to send a replacement if we have it in stock. Either way, we will find a suitable solution.

I am missing a product in my order

We advise to get in touch via email or phone! We understand that this is very inconvenient, and we will do the best we can to ship the missing article if we have it in stock.

I received the wrong product

We advise to get in touch via email or phone! We understand that this is very inconvenient, and we will do the best we can to ship the missing article if we have it in stock.

The product is different from the website

We do our best do display all our products in their true colors. However sometimes this can be slightly different. We advise to get in touch via email or phone.

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